We can also assist you in-house on internal or non-contentious matters. We have previously advised clients on claims administration procedures, assisted in calculating IBNR reserves for Insurance Fund and year-end accounting, traced and identified missing reinsurance recoveries, and helped with in-house training.

We are happy to handle and settle claims or act as your complaints response office, in accord with both GISC and FSA rules.

Utilising our expertise in systems analysis we are able to document procedures and to draw up concise, unambiguous, easy-to-use manuals.